FAQs

 

Website Development 

 

Am I browsing on the latest version of the website?

Please note that we have daily changes, a hard refresh is required on your browser is required to view the most updated version of the website.

How do I do a hard refresh?

For PC, use "Ctrl" & "F5". For the Mac, use "Command" and "R". 

To learn how to hard refresh on your mobile browser please view this page.

 

Payments and Billing

 

What methods of payment do you accept?

We accept all forms of payment methods including Visa, Mastercard, AMEX and Discover.

Do we provide refunds?

If you have any questions involving refunds, please contact accounting@upventur.com

In what currency are the payments made?

Payments will be charged in USD.

 

Investor

 

I am interested in being an investor

Investors, please visit our investor portal.

 

Universities and Clubs

 

I am interested in working with upventur.

Call our basecamp at (888) 480-5988, and we can get you all taken care of hassle free. Or send us an email to basecamp@upventur.com

What if I need a donation and sponsorship?

For donations and sponsorship opportunities contact our basecamp at (888) 480-5988 or send us an email to basecamp@upventur.com

 

Account Support

 

I forgot my password, can I get a new one?

Forgot already, huh? No worries, we got you. Click the forgot password link on the login dialog to reset your password.

How do I create an account?

We are excited to have you onboard! To create an account go to the ‘Sign in/Sign Up’ button located on the header of the website. Select the ‘Sign up option’ and fill in your details. You’re all set!

How do I change my email notifications?

Simply forward your request to our support team at support@upventur.com. We will get it sorted right away!

How do I change my password?

Once you are logged in, simply go to the ‘My Account’ section of your website. Select ‘Edit Profile’ and you’ll be able to edit your password there.

I forgot my username, can you help me?

Your username is the same as your email address.

 

Sign up

 

At times, we are not able to sign you up through Facebook authentication when your Facebook profile is incomplete. If you have any of these issues with your Facebook account, you will need to finalize your details with Facebook. 

No email address on account

No confirmed email address

Security checkpoints that need to be validated 

 

Sign In

 

The first step, check your Facebook profile. Are you logged in? Is this the correct profile? If it is not, log into the correct profile. Try signing in again.

For any additional inquiries, please contact support@upventur.com

I have more than 3 interests but only 3 show up on my account?

Not to worry, they didn't go away! All your interests are listed on your profile. We have limit 3 to showcase your top 3 interests. All other interests reside on your profile under the 'My Interests' section. For issues or suggestions, please contact support@upventur.com
 

 

Trip Details

 

Where can I find the location, date, time of my trip?

Can’t find it? Don’t worry all information can be found on your confirmation email.

How do I modify or cancel my trip?

Did something come up? We understand. Please refer to the confirmation email and follow the instructions listed in that email. Please note that you may be charged for your change or cancellation in accordance with the Guide’s cancellation and no-show policy and that certain rates are not eligible for cancellation or change.

My guide canceled my trip, what should I do?/

We are sorry to hear that! In certain circumstances, including unsafe weather conditions, Guides may cancel reservations or terminate Services. Upventur.com does not guarantee services will occur as described in listings.

How do I contact my guide?

Need to get a hold of your guide? Your confirmation email will have contact information. You can also find their information through their service provider page.

Still, need to contact us? Send your comments to basecamp@upventur.com, we will be in touch with you shortly.